FREQUENTLY ASKED QUESTIONS

Online Store Payment

We accept payment via PayFast and Yoco, which are secure payment service providers. Payfast and Yoco allow you to complete your purchase with your Visa or MasterCard credit card. If you have a South African bank account with either ABSA, FNB, Nedbank or Standard Bank you can also do an EFT via PayFast.

We will process your order within 5 business days upon which the item will be shipped.

Please also note that once payment has been made and your purchase has gone through, the sale is final and in such instances your money cannot be refunded.

Return and Exchange Policy

How to Return Items

Pack your goods in its original packaging. Email us at info@etherealshop.co.za with your reason for returning the item and advise if you would like to exchange it. Include details of the new size, style or any other information that is relevant.

To return an item, please send it via a courier service with the relevant tracking number. (We advise to preferably not make use of registered mail as there frequently is a delay in this method of shipping.) Alternatively, you can send it to our nearest Postnet or PEP Store.

After confirming that the returned goods are in a sale-able condition, we will arrange the relevant credit note.

Please note that we are unable to give free shipping for returns and clients will have to incur the cost to ship the goods back to us, and incur the cost to have us ship the goods back to you.

Take Care

Please try on all garments with care as if you decide that you want to return something, a refund can only be offered if the items that are being returned have not been washed and, are completely clean, with no signs of deodorant, fragrance, make–up, smoke etc.

Refund Policy

Once your returned goods have been received by us, we’ll review the returned items for refund approval.

If the refund is approved. we’ll issue a credit note for the same value as the returned goods. (We do not offer refunds for shipping fees)

Please note that each financial institution processes refunds according to their own banking standards. We cannot be held responsible in instances where refunds are processed beyond the client’s desired time frame. However, it should reflect in your account within 14 days upon which a credit note was issued.

The amount will be paid in South African Rand into your account.

Out of Stock Items

Should you wish to buy an item that is out of stock, please feel free to contact us. We’ll try our best to process your order as soon as possible, depending on the availability of materials and our manufacturing schedule.
At times items are limited edition and won’t be restocked. However, please do not hesitate to contact us should you want to purchase an item that is out of stock.

Wholesale Orders

Please contact us for more information regarding wholesale orders.